Frequently Asked Questions
Welcome to Jane et Jack Store, we make and sell handcrafted traditional and featured hair accessories, combs and brooches.
- Free shipping on order over $50
- 10% off on order over $100
- 20% off on order over $200
- 10% off for simple wood combs
- 15% off for simple wood hairpins
- Buy one, get another at half price for simple wood hairpins
We guarantee the quality and true description of our products, and provide you with perfect after-sales service.
We will pack your order securely and use trackable shipping methods(S.F Express, China EMS, Yanwen Express) to ship your order.
When you place an order, you will receive detailed order information in your email.
When your order is shipped, you will receive an order tracking number and a tracking link.
Through the tracking link you can see detailed shipping information for your order.
Under the current circumstances, your product will be shipped in about 1 – 4 business days, and it will take about 10 business days in transit.
If the product is lost or not delivered for a long time, we will give you a full refund.
We currently offer three payment methods with PayPal: pay now, pay later and pay without an account (using a credit or debit card).
Later we will try to provide support for Alipay, WeChat Pay and more other payment methods.
If you find that you cannot pay, please feel free to contact us.