Contact

Location

Shenyang, Liaoning, China

Email

janeetjackstore@gmail.com

Got Any Questions?

Frequently Asked Questions

Welcome to Jane et Jack Store, we make and sell handcrafted traditional and featured hair accessories, combs and brooches.

Please contact us by leaving messsage on the contact page or writing to this mailbox: janeetjackstore@gmail.com. We will try to provide instant messaging service in the future.
  • Free shipping on order over $50
  • 10% off on order over $100
  • 20% off on order over $200
  • 10% off for simple wood combs
  • 15% off for simple wood hairpins
  • Buy one, get another at half price for simple wood hairpins

We guarantee the quality and true description of our products, and provide you with perfect after-sales service.

We provide a return service guarantee, in the following cases: Within 30 days of receiving the product. The product is in good condition and can be sold again.

We will pack your order securely and use trackable shipping methods(S.F Express, China EMS, Yanwen Express) to ship your order.

When you place an order, you will receive detailed order information in your email.

When your order is shipped, you will receive an order tracking number and a tracking link.

Through the tracking link you can see detailed shipping information for your order.

Under the current circumstances, your product will be shipped in about 1 – 4 business days, and it will take about 10 business days in transit.

If the product is lost or not delivered for a long time, we will give you a full refund.

We currently offer three payment methods with PayPal: pay now, pay later and pay without an account (using a credit or debit card).

Later we will try to provide support for Alipay, WeChat Pay and more other payment methods.

If you find that you cannot pay, please feel free to contact us.

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